Stargum

Training and Support


Bounce Back Surfaces has extensive experience in training and installing a variety of surfacing products. Our team offers classroom training, on-site training and technical information to help each of our customers become successful in the safety surfacing industry.

If you are new to the industry or looking for a technical edge to help in your selling or installation techniques please contact us to learn more. Our team is here to help you succeed.

Understanding how to install high-quality products is what makes your team successful in using them to the highest standard. Here’s a summary of how we equip our clients:

Classroom Training: 1-2 Days

History of the Industry- Understanding key facets of the industry and important advancements chronologically.

Product Information- Comprehensive information discussing each material we provide. Why these materials are effective to understand how to use them effectively.

Applications- Residential and commercial applications for our products.

Preparation- Proper techniques for site preparation on each surface and install.

Installation Techniques- Step by step information on the installation methods used. Opportunities to manually practice a variety of techniques.

Trouble Shooting- Common issues encountered on installations and solutions to them.

Quoting- Learn how to quote effectively. Working through a variety of common examples and templates.

Materials List- Working through each material at your disposal. Useful to give direction on market assessment and advertising.

On-Site Training: Variable

Pre-Application Communication: Assistance in ordering material, confirmation on-site preparation and installation preparation. Timing and specifications. Meeting the team; understanding job allocations and summarizing the project.

Job Training: Working with your team to learn each facet of the installation process.

  • Site set up- Helping the crew set up the site to begin the process.
  • Mixing Techniques- Teaching the proper methods to mix material. Mixing tools will be discussed prior to installation.
  • Crew Organization- Working with your team to help assist them in efficiently managing the site.
  • Customer Communication- How to walk through the installation process with the customer.
  • Troweling and Finishing Techniques- Laying down material and proper methods to ensure the proper bond and integrity of the product.
  • Finished Product Expectations- Ensuring your project is installed to industry standard.